FAQs
What types of products do you offer?
E-buy Global LLC offers a curated selection of bold, empowering merch for women and girls, bold confidence apparel, women and girls empowerment gifts which include Empowerment Tee Collection, Confidence and Boldness Accessories such as hats, mugs and tumblers designed for your favorite beverages and eco-friendly tote bags that serve as sustainable alternatives to single-use plastics.
What are the methods of payment?
We accept all major credit and debit cards with logos from MasterCard, Visa, American Express, and more. Our secure checkout options include Shopify Payments, PayPal, Apple Pay, Google Pay, Venmo, and Shop Pay.
How do I ensure that I am selecting the right product?
To select the right product, we recommend reviewing the product descriptions and size charts provided on our website. This information is crucial for making informed purchasing decisions and ensuring that the items meet your expectations.
How long does shipping take?
After placing an order, please allow 3-7 business days for order processing and fulfillment. This timeframe does not include shipping time. Standard shipping typically takes an additional 3-5 business days for delivery. We also offer free standard shipping on all U.S. orders over $125 (pre-tax value).
What is your shipping policy?
After placing an order, please allow 3-7 business days for order processing and fulfillment. This timeframe does not include shipping time, which typically takes an additional 3-5 business days for delivery. We provide free standard shipping on all U.S. orders that exceed $125 (pre-tax value). This allows customers to enjoy our products without the added cost of shipping for larger purchases.
Do you offer international shipping?
Currently, our shipping services are primarily focused on the United States. Please check back for updates regarding international shipping options in the future.
What is your return policy?
Currently, we are unable to process returns for non-damaged items. It is essential to review product descriptions and size charts carefully before making a purchase. If you receive a damaged item, please contact us at info@e-buygloballlc.com to initiate the return process.
Can I exchange an item?
At this time, we are unable to provide exchanges for any items. We recommend reviewing product specifications and sizing information before completing your purchase to ensure satisfaction.
Are your products environmentally friendly?
Yes, our eco-friendly tote bags are specifically designed to replace single-use plastics, contributing to a more sustainable lifestyle. We prioritize sustainability in our product selection to support a greener planet.
How do I report a problem with my order?
To ensure a quick resolution, kindly provide 2-3 photos showcasing the issue, along with a comprehensive shot of the item from different angles. Send these images to info@e-buygloballlc.com within 14 days of receiving your purchase. Remember to reference your order number in the subject line of your email.
I received a damaged item, what should I do?
Please ensure to include 2-3 detailed shots of the damaged area from multiple angles so that our team can accurately assess the issue. Remember to reference your order number in the subject line of your email. After receiving your photos, our team will assess the damage and provide you with further instructions on the next step.
How can I contact customer service?
You can reach our customer service team by emailing us at info@e-buygloballlc.com. We are here to assist you with any inquiries, concerns or additional questions which you may have regarding your order or our products.